Refund policy
Last updated: 1 October 2026
At Backri we want your experience with us to match the quality of the products we sell. If a product is not right for you, you can ask to return it under the terms below.
Return period
You can request a return within 14 days of receiving your order.
Return conditions
The product must be:
- Undamaged, with no harm or wear done to it
- In its original condition
- Not washed or altered in any way
- With all its labels and original packaging, if any
- Sent with proof of purchase or the order number
Items that cannot be returned
We cannot accept returns or give refunds for:
- Products that have been used, washed or altered
- Products damaged through misuse
- Products not in their original condition, or missing their packaging or essential accessories
Exceptions may apply to products that arrive damaged or with a manufacturing defect, as described in the next section.
Damaged or defective products
If a product arrives damaged or has a manufacturing defect, please contact us within 48 hours of receiving your order and send clear photos of the product and its packaging, together with your order number.
After reviewing the case, we may offer one of the following:
- A replacement in good condition
- A repair, where possible
- A refund of the product price
If the damage or defect is shown to be our fault, Backri pays the shipping costs of the replacement or return.
Returns for a change of mind
If you decide to return a product only because you changed your mind or no longer want it, you can request a return within the return period, as long as the product meets the return conditions.
In this case the customer may pay the return shipping costs, which are deducted from the refund where applicable.
Exchanges
You can ask to exchange a product instead of a refund, as long as the product you want is available and the return conditions are met.
If the new product costs more, you pay the difference before the exchange is completed. If it costs less, we refund the difference through the approved refund method.
Refunds
Refunds are processed within 7 business days after we receive the returned product. Shipping fees are refunded only if the item is defective or was sent in error.
For Cash on Delivery (COD) orders, refunds are issued as store credit or by bank transfer, depending on the case. Our support team will confirm the method with you.
Contact
To request a return or an exchange, email backri.official@gmail.com or message us on WhatsApp at +971 50 509 6728, and include your order number.